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Managing claims for the NDIS can be complex, time consuming and costly. You have to scour through multiple levels of administration and job tracking to investigate all details, and there’s always a risk of getting invoices wrong because a piece of information was missed.
Getting invoices wrong or simply failing to submit them in the right format can mean your business doesn’t get paid for the work you’ve done. Then there’s the time it takes to try to rectify errors and, often, you may never recover 100 per cent of your costs.
When information isn’t managed effectively, your staff will end up spending unnecessary but unavoidable time investigating. Most of this time is spent trying to navigate through databases. The longer the claim takes, the more costly it is to the business and the more your cash flow could suffer.
While this challenge could seem overwhelming, it is actually surmountable. You can overcome claims challenges by using the right technology.
Storata has created an intelligent information management (IIM) solution powered by M-Files. It effectively organises the fragmented information in your business, making it easy to locate, manage and analyse. This information can then feed automatically into the invoice and claims processes, meaning your invoices and claims are always based on accurate and complete information. Furthermore, you can ensure your claims are in the right format when uploaded to the NDIS system, so there’s no delay in getting the payments you deserve.
The Storata IIM solution helps make finding and accessing files simple and instant. You don’t need to migrate your documents or save them anywhere special; the right solution will find all the relevant documents you possess, no matter where they reside or what format they’re in.
Then, by overlaying workflows that automatically move information from one point to the next, you can ensure that the right information is captured for invoicing and claims, and reduce the amount of manual intervention required to get claims finalised.
When you can streamline the claims process and make it as efficient as possible, you can free up staff members to spend more time on client-facing activities, help more people at a lower cost, and work more effectively with the NDIA.
Storata partners with leading software vendor, M-Files, to deliver solutions designed specifically for NDIS providers. To find out how Storata can help your business achieve the benefits of a powerful IIM solution, contact us today.