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The Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability was established earlier this year to promote human rights and respond to abuse, neglect, violence, and exploitation experienced by people with a disability. It’s expected to run for three years.
The royal commission will likely aim a spotlight across the entire disability support sector, highlighting all areas where disabled people are treated unfairly. The commission won’t just focus on physical mistreatment of people with disability. It will also seek to uncover financial abuse and other forms of non-physical exploitation.
Disability support services providers will need to ensure they are in full compliance with all NDIS requirements or risk severe reputational damage as a result of the royal commission.
Support providers have to navigate an increasingly complex financial environment as a result of the NDIS. Where they would previously receive a lump sum payment, they now receive piecemeal payments based on the services they provide to individuals.
At a recent NDS conference with close to 600 attendees, a live audience poll revealed that respondents overwhelmingly cited processes and administration as an issue that would keep them awake at night. Managing compliance was the most pressing area, following by the cost of audits.
Compliance and audits can seem like an insurmountable challenge due to the difficulty in bringing all the required paperwork and documentation together in a timely fashion. Using an intelligent information management (IIM) platform can make this much simpler, since documents are managed according to what they are, not where they’re saved. This makes it easy to find the right documents, ensure no document is ever lost, and control versions of the same document.
While the NDIS has given individuals more control, it has created an accounting and compliance burden for providers.
Some of the key challenges are:
You need to make sure you can track your team’s billable hours, invoice each client accurately and in a timely fashion, and accurately claim your payments back from the NDIA as well as conduct end-to-end business reporting, facilitate plan management, and be prepared for audits.
Doing all of this manually isn’t really an option; the chances of making an innocent error are significant and the ramifications could be severe in light of the royal commission. If you are found to have defrauded the NDIA, you could be liable to criminal prosecution as well as civil action.
An IIM system can help by providing a reliable, scalable, and secure way to manage documents far more intelligently, add digital workflows that save time, and run reports that provide exceptional visibility into issues affecting your organisation.
Storata partners with leading software vendor, M-Files, to provide leading edge and affordable solutions to help you comply with all NDIS requirements. To find out more, read our blog on the role of technology in supporting NDIS compliance, or contact us today.