130 years of dairy farming. 214 million litres of milk a year. And the operational data to run it was invisible.

Not anymore.

Est. 1895

Founded

214M

Litres processed annually

326

Farmer members

3

Production facilities

30

Rural stores

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INDUSTRY

Food & Beverage

CLIENT

Norco Co-operative

SECTOR

Dairy Manufacturing

SOLUTION

Reactive → Predictive

About Norco

Norco Co-operative Limited is Australia's largest andoldest dairy co-operative. 100% Australian farmer owned since 1895, processingaround 214 million litres of milk a year across three production facilities atRaleigh, Labrador, and Lismore, with 326 active members on 200+ dairy farmsacross northern NSW and south-east Queensland. Every cent of profit stays inAustralia, reinvested into member-owned farms, local businesses, and regionalcommunities.

The Challenge

As operations scaled across dairy production,manufacturing, logistics, and 30 rural supply stores, critical operationalintelligence sat trapped in disconnected systems. Frontline workers spent hoursgenerating compliance documentation by hand instead of working the floor.Maintenance teams reacted to equipment failures rather than predicting them.Quality issues were caught after they had already impacted product. The data torun a 130-year-old operation at modern scale existed everywhere, and surfacednowhere.

The Outcome

Norco now operates from a single source of  truth. Production, quality, maintenance, and business performance are visible  in real time across the whole enterprise. Maintenance teams receive early  warning signals before equipment fails. Quality teams identify deviations  before they impact product. Frontline workers spend their time producing and  processing, not filling in forms. Leadership makes confident decisions from  live data rather than days-old reports. The operational intelligence that 130  years of farming families built this co-operative to act on is now exactly  that: actionable, trusted, and governed. Not a science project. A  production-grade platform built for the long term.

What Storata Did

Storata unified the operational data flowing acrossNorco's production floors, quality systems, maintenance platforms, andenterprise applications into a single governed platform, with AI and predictiveanalytics embedded from day one rather than retrofitted later. Early warningsignals were built to surface equipment risk before failure caused downtime. AIagents were deployed directly into production workflows to automate theoperational and compliance documentation that had been consuming frontlinetime, standardising reporting across all facilities and every shift. Governancewas built into the foundation from the start, so the co-operative retains fullcontrol and transparency over its operational intelligence as it continues togrow.

“When you choose Norco, you’re 100% backing local dairy familieslike ours. We just love knowing that every cent of profit is staying right herein Australia.”

Norco farmer ·  norco.com.au

In Their Own Words

“When you choose Norco, you’re 100% backing local dairy families like ours. We just love knowing that every cent of profit is staying right here in Australia.” Norco farmer • norco.com.au

Executive Sponsor, Norco Co-operative Limited
Food & Beverage Manufacturing | Dairy Production & Processing

What Changed for Norco

Unified operational intelligence

Norco now operates from a single, governed datafoundation that eliminates fragmentation and delivers consistent, trustedinsights across production, quality, maintenance, and business operations, inreal time rather than days later.

Unified operational intelligence

Norco now operates from a single, governed datafoundation that eliminates fragmentation and delivers consistent, trustedinsights across production, quality, maintenance, and business operations, inreal time rather than days later.

Unified operational intelligence

Norco now operates from a single, governed datafoundation that eliminates fragmentation and delivers consistent, trustedinsights across production, quality, maintenance, and business operations, inreal time rather than days later.

Unified operational intelligence

Norco now operates from a single, governed datafoundation that eliminates fragmentation and delivers consistent, trustedinsights across production, quality, maintenance, and business operations, inreal time rather than days later.

“We do not ask clients to meet a standard we have not met ourselves.”

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